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Range Statement
Performance Evidence
A person who demonstrates competency in this unit must provide effective client services to:
two different clients with two different service requirements.Performance must include:effectively communicating with clients;understanding of basic communications methods; and addressing client’s needs.Knowledge Evidence
A person demonstrating competency in this unit must identify:
workplace requirements for undertaking all aspects of providing effective customer service, including;methods to greet clients, identify and confirm needs, timeframes and commitmentskey features of effective communication with clientsworkplace procedures for:communicating clearly and effectively with clientsdealing with client’s complaints or commentscommunicating and clarifying work requirements with supervisor, team members or clientnotifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic formreporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security